We have a strategic intent that our products consistently and reliably perform. All information is accurate and unambiguous, to enable the design of safe and high performing buildings.
Our Quality Assurance Touchstone comprises of 4 key foundational elements;
• Capability – competency of our people and the testing equipment and methodologies employed.
• Assurance – the robustness of our actual testing and surveillance, in support of our product performance criteria.
• Governance – providing certainty by ensuring compliance with regulatory requirements.
• Enhancement – we continue to ‘strive for better’ so that we become not only compliant but industry leading.
At the heart of these foundational elements is our culture of integrity – we will do the right thing, every time.
External accreditation
All Kingspan Insulation sites in Great Britain and Ireland now hold ISO 37301: 2021 certification. Our certified facilities are located in Pembridge in Herefordshire, Selby in North Yorkshire and Castleblayney in County Monaghan, Ireland.
A Group Compliance Manual has also been developed to share learning, and support Kingspan Group’s commitment to see all our global sites accredited to ISO 37301: 2021.
Learn more about ISO 37301: 2021.
We are actively working to enhance the testing capability across all our sites to improve the quality and frequency of testing. All fire sensitive products are subject to independent 3rd party testing to AVCP1 standards. We also publish all BS 8414 test reports (pass and fail).
Accuracy of Product Information
To ensure the accuracy and transparency of all product and marketing materials across our organisation, we ensure adherence with our Group Marketing Integrity Manual for the global Kingspan business, laying out clear mandatory rules for the business across 13 clauses. These clauses include the competency of people as well as accuracy of information, which aligns with the ISO 37301 : 2021 compliance standard.
All marketing materials must pass through a rigorous auditing process, with any changes clearly logged to ensure traceability. This is supported by annual training with a key focus on representation of testing and accreditations, ensuring our staff are familiar with the essential standards and key updates and that all statements made are transparent, up to date, accurate and verifiable.
Industry support and training
To support best practice in the design and installation of our products, we also offer extensive technical support services including:
• Compliant specification and design advice from our experienced technical services team.
• A wide range of professional CPDs.
• Popular tools such as our U-value calculator.
• A library of BIM product objects.
• A range of online knowledge articles and advice.
This offering has been further expanded through the development of our product awareness training programme. Our experienced Product Technicians are able to provide on-site installer training covering best practice when handling, storing and installing our products. They can also use our field service mobile app to inspect the quality of workmanship of any product already installed, providing a full summary report with any comments and recommendations.